Grafana Cloud incident: Kubernetes Observability Billing & Usage Incorrect

Affected components

• Cost Management and Billing

1. resolvedSep 23, 2026, 14:06 UTC

   This incident has been resolved.

2. monitoringSep 22, 2026, 23:10 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingSep 22, 2026, 21:27 UTC

   Some customers may see a sudden spike in reported Kubernetes Observability usage even if they haven't activated the product. We are investigating the root cause, and will ensure the amount is corrected before any usage is invoiced.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Amplitude: Snowflake Data Share export delivery issueMajor · Sep 22, 2026, 18:49 UTC
• OneSignal: Subscription API - Creation FailuresMajor · Sep 22, 2026, 21:28 UTC
• Pinecone: [Serverless][AWS][eu-west-1] 5xx on read requestsMajor · Sep 22, 2026, 23:34 UTC
• Fly.io: IPv6 Networking Issues in DFWMajor · Sep 23, 2026, 07:12 UTC
• Amplitude: Export Destinations data delivery issueMajor · Sep 23, 2026, 08:02 UTC
• Supabase: Increased error rate in project creation and project restoreMajor · Sep 23, 2026, 09:21 UTC
• Sanity: Content Agent - Elevated error ratesMajor · Sep 23, 2026, 10:54 UTC
• Confluent Cloud: Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Major · Sep 23, 2026, 11:47 UTC
• Fly.io: Upstash unavailability in FRA regionMajor · Sep 23, 2026, 13:07 UTC
• Telnyx: Intermittent 5XX responses on various API endpointsMajor · Sep 23, 2026, 13:49 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history