Grafana Cloud outage: IRM Access Issues for a Small Group of Users

Affected components

• Incident Management and Response (IRM)

1. resolvedSep 23, 2026, 11:07 UTC

   Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.

2. monitoringSep 22, 2026, 18:57 UTC

   The fix has been deployed to the majority of deployments. We continue to monitor progress.

3. monitoringSep 22, 2026, 17:19 UTC

   A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.

4. identifiedSep 22, 2026, 15:55 UTC

   The issue has been identified, and we are working on a fix.

5. investigatingSep 22, 2026, 14:57 UTC

   We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history