Grafana Cloud incident: Issues with Geomap Tiles

Affected components

• AWS Australia - prod-ap-southeast-2
• AWS Australia - prod-au-southeast-1
• AWS Brazil - prod-sa-east-1
• AWS Canada - prod-ca-east-0
• AWS Germany - prod-eu-west-2
• AWS Germany - prod-eu-west-4
• AWS India - prod-ap-south-1
• AWS Ireland - prod-eu-west-6
• AWS Japan - prod-ap-northeast-0
• AWS Singapore - prod-ap-southeast-1
• AWS Sweden - prod-eu-north-0
• AWS Switzerland - prod-eu-central-0
• AWS UAE - prod-me-central-1
• AWS UK - prod-gb-south-1
• AWS US East - prod-us-east-0
• AWS US East - prod-us-east-2
• AWS US East - prod-us-east-3
• AWS US West - prod-us-west-0
• Azure Netherlands - prod-eu-west-3
• Azure US Central - us-central2
• Federal Cloud - AWS US Gov West
• GCP Australia - prod-au-southeast-0
• GCP Belgium - prod-eu-west-0
• GCP Brazil - prod-sa-east-0
• GCP India - prod-ap-south-0

1. resolvedSep 8, 2026, 22:41 UTC

   This incident has been resolved.

2. identifiedSep 8, 2026, 18:05 UTC

   Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix. As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately. Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure the URL as: https://tiles.openfreemap.org/styles/dark This option also renders without the watermark, does not require an API key, and provides a visual style similar to the dark CARTO basemap.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history