Grafana Cloud incident: Incident Management unavailable in US Central

Affected components

• Incident Management and Response (IRM)

1. resolvedAug 25, 2026, 11:02 UTC

   This incident has been resolved. Incident Management in US Central is operating as normal. Customers can create, view, and query Incidents, and the Incident public API is fully available. Grafana OnCall was not affected at any point during this incident.

2. monitoringAug 25, 2026, 11:01 UTC

   We are continuing to monitor for any further issues.

3. monitoringAug 25, 2026, 10:49 UTC

   A fix has been applied and Incident Management in US Central is recovering. The Incident public API is responding normally, and customers can create, view, and query Incidents again. We are continuing to monitor the recovery to confirm the service is fully stable.

4. investigatingAug 25, 2026, 10:39 UTC

   We are investigating an outage affecting Grafana Incident in the US Central region (prod-us-central-0). Customers are unable to create, view, or query Incidents, and requests to the Incident public API are timing out. All customers in this region are affected. Grafana OnCall is not impacted — alert ingestion, alert group creation, and notification delivery are all operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• DigitalOcean: Cloud Control Panel and APICritical · Aug 24, 2026, 17:14 UTC
• Shippo: Elevated error rate on Third party vendor Tracking APIMajor · Aug 25, 2026, 05:18 UTC
• Confluence: Notifications are delayedMajor · Aug 25, 2026, 08:42 UTC
• Supabase: 401 errors due to JWT rejectionsMinor · Aug 14, 2026, 02:23 UTC
• Telnyx: Programmable Wireless data loss in AustraliaMinor · Aug 17, 2026, 19:27 UTC
• Akamai: Reporting data availability issues in 'Traffic by Hostname' reportMinor · Aug 20, 2026, 16:43 UTC
• Sentry: Errors alerting degraded in US regionMinor · Aug 25, 2026, 09:38 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history