Grafana Cloud outage: Stacks using SCIM user provisioning are currently unable to log into Grafana

Affected components

• AWS Australia - prod-ap-southeast-2
• AWS Australia - prod-au-southeast-1
• AWS Brazil - prod-sa-east-1
• AWS Canada - prod-ca-east-0
• AWS Germany - prod-eu-west-2
• AWS Germany - prod-eu-west-4
• AWS India - prod-ap-south-1
• AWS Ireland - prod-eu-west-6
• AWS Japan - prod-ap-northeast-0
• AWS Singapore - prod-ap-southeast-1
• AWS Sweden - prod-eu-north-0
• AWS Switzerland - prod-eu-central-0
• AWS UAE - prod-me-central-1
• AWS UK - prod-gb-south-1
• AWS US East - prod-us-east-0
• AWS US East - prod-us-east-2
• AWS US West - prod-us-west-0
• Azure Netherlands - prod-eu-west-3
• Azure US Central - us-central2
• Federal Cloud - AWS US Gov West
• GCP Australia - prod-au-southeast-0
• GCP Belgium - prod-eu-west-0
• GCP Brazil - prod-sa-east-0
• GCP India - prod-ap-south-0
• GCP Singapore - prod-ap-southeast-0

1. resolvedJul 23, 2026, 15:37 UTC

   This incident has been resolved.

2. identifiedJul 23, 2026, 13:23 UTC

   We have applied a fix and are currently awaiting feedback from affected customers.

3. identifiedJul 23, 2026, 11:26 UTC

   The issue has been identified and we are currently working on the mitigations now. The scope is much more limited than initially thought only specific SCIM configurations are impacted.

4. investigatingJul 23, 2026, 10:13 UTC

   We are currently facing an issue where Stacks using SCIM user provisioning are currently unable to log into Grafana. We are currently investigating this issue and working on a fix.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history