Grafana Cloud incident: Mimir query unexpected response with status code 500

Affected components

• AWS US East - prod-us-east-0: Querying
• GCP US Central - prod-us-central-0: Querying

1. resolvedNov 10, 2026, 12:09 UTC

   From approximately 03:20 UTC on 10 November, some Grafana Cloud Metrics customers in AWS US East (OH) and GCP US Central saw errors, or failed queries, when reading older data. Service has fully recovered and this incident is now resolved.

2. monitoringNov 10, 2026, 11:18 UTC

   Our mitigation remains in place and query behavior in AWS US East (OH) and GCP US Central continues to improve. Some customers may still see occasional, brief query errors in the meantime.

3. monitoringNov 10, 2026, 09:53 UTC

   Our mitigation remains in place and query behavior in AWS US East (OH) and GCP US Central continues to improve. Some customers may still see occasional, brief query errors in the meantime.

4. monitoringNov 10, 2026, 04:42 UTC

   A fix has been implemented and we are monitoring the results.

5. identifiedNov 10, 2026, 03:39 UTC

   We’ve identified an issue querying older data, and are already seeing recovery.

6. identifiedNov 10, 2026, 03:38 UTC

   We’ve identified an issue querying older data, and are already seeing recovery

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 49m. See Grafana Cloud's uptime and incident history