Intercom incident: Elevated errors affecting Helpdesk and Fin

1. resolvedJul 10, 2026, 05:21 UTC

   This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour

2. monitoringJul 10, 2026, 05:18 UTC

   We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

3. investigatingJul 10, 2026, 04:57 UTC

   We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Intercom have incidents?

Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history