Intercom incident: iOS users facing issues logging into Fin

1. resolvedJun 24, 2026, 11:57 UTC

   This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour

2. investigatingJun 24, 2026, 11:19 UTC

   iOS users are experiencing login failures when trying to login to Fin - currently investigating root cause

3. identifiedJun 24, 2026, 11:09 UTC

   iOS users are experiencing login failures when trying to login to Fin

4. identifiedJun 24, 2026, 11:03 UTC

   We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Intercom have incidents?

Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history