Intercom reported this minor-impact incident on its official status page on Jun 1, 2026, 11:03 UTC. It was resolved after 2h 19m.
Right now Intercom is operational. Live Intercom status →
On June 1, 2026, between approximately 11:08 UTC and 13:24 UTC, a small subset of customers experienced degraded performance across Fin and Inbox. During this period, affected customers may have experienced inbox loading issues, delays in conversation updates, message delivery failures, conversation assignment issues, and disruptions to Fin replies. This issue is now resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour
We are seeing signs of recovery for more affected customers and are continuing to monitor the situation closely. We will provide another update once we are confident that full recovery is complete.
We have implemented a fix and are seeing signs of recovery for some affected customers. We are continuing to monitor the situation closely and will provide another update once we are confident that the full recovery is complete.
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
We are currently investigating an issue affecting a small subset of customers. Impacted customers may experience inbox loading issues, delays in conversation updates, assignment failures, issues applying attributes, problems sending or receiving messages, or Fin reply disruptions. Our team is actively working to identify the root cause and mitigate the impact. We will provide updates here as soon as more information becomes available.
Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history