Intercom outage: Elevated errors and latencies in the European hosting region.

1. resolvedNov 6, 2026, 16:26 UTC

   Between 15:27 - 15:35 UTC we experienced an outage of Fin and the Intercom helpdesk in the European hosting region. We will publish a writeup of the outage on our status page.

2. investigatingNov 6, 2026, 15:36 UTC

   Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

What APIStatus.watch saw

• Nov 6, 2026, 15:41 UTCoperational → partial outage
• Nov 6, 2026, 16:26 UTCpartial outage → operational

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• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC
• Grafana Cloud: October usage report visualization issueMinor · Nov 3, 2026, 22:00 UTC

How often does Intercom have incidents?

Intercom reported 10 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 25 min. See Intercom's uptime and incident history