Mux incident: Asset Creation Slowness in Certain Region

Affected components

• Mux Video - VOD

1. resolvedJul 21, 2026, 01:15 UTC

   The fix resolved the issue and asset creation back to operational.

2. monitoringJul 21, 2026, 01:08 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingJul 21, 2026, 00:57 UTC

   We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GLOBAL][Databases] - Database incident notificationMajor · Jul 20, 2026, 07:48 UTC
• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• Akamai: Application Load Balancer reporting availability issuesMinor · Jul 16, 2026, 04:21 UTC
• PlanetScale: Insights metrics underreportingMinor · Jul 20, 2026, 18:29 UTC
• Cloudinary: Connection failures with the Cloudinary MCP ConnectorMinor · Jul 20, 2026, 23:09 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history