Mux outage: video live and playback issues

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedJul 16, 2026, 17:07 UTC

   This incident has been resolved.

2. monitoringJul 16, 2026, 00:21 UTC

   All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

3. monitoringJul 15, 2026, 21:06 UTC

   We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

4. monitoringJul 15, 2026, 21:06 UTC

   A fix has been implemented and we are monitoring the results.

5. identifiedJul 15, 2026, 19:13 UTC

   Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Tailscale: Admin console and pkgs.tailscale.com are unavailableCritical · Jul 16, 2026, 08:13 UTC
• Render: Some users enrolled in 2FA are experiencing login issuesMajor · Jul 15, 2026, 21:50 UTC
• Supabase: Projects in stuck state in EU-CENTRAL-1 (Frankfurt)Major · Jul 16, 2026, 07:00 UTC
• Vercel: SAML Single Sign-On (SSO) errorsMajor · Jul 16, 2026, 08:39 UTC
• Plaid: Elevated dashboard.plaid.com error ratesMajor · Jul 16, 2026, 08:48 UTC
• RevenueCat: Some users unable to login via single-sign-on (SSO)Major · Jul 16, 2026, 09:13 UTC
• Linear: Some customers are seeing issues with Linear loadingMajor · Jul 16, 2026, 16:47 UTC
• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• DigitalOcean: Serverless Inference - Gemma4 Latency Issues Causing Timeouts & Slow ResponsesMinor · Jul 13, 2026, 19:04 UTC
• Vercel: Errors accessing teams that require 2FAMinor · Jul 15, 2026, 23:04 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history