PlanetScale incident: Insights metrics underreporting

1. resolvedJul 21, 2026, 15:18 UTC

   Query Insights functionality is restored on all Postgres development branches.

2. monitoringJul 20, 2026, 22:06 UTC

   Query Insights is gradually recovering across all Postgres development branches.

3. identifiedJul 20, 2026, 21:32 UTC

   Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.

4. identifiedJul 20, 2026, 20:37 UTC

   We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.

5. identifiedJul 20, 2026, 20:02 UTC

   We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.

6. identifiedJul 20, 2026, 19:31 UTC

   We are continuing to work towards remediation.

7. identifiedJul 20, 2026, 19:00 UTC

   We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.

8. investigatingJul 20, 2026, 18:29 UTC

   Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in PlanetScale's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does PlanetScale have incidents?

PlanetScale reported 9 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 1h 21m. See PlanetScale's uptime and incident history