Mux incident: Ingest delays for some assets

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedApr 22, 2026, 00:06 UTC

   This incident has been resolved.

2. monitoringApr 21, 2026, 18:20 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedApr 21, 2026, 18:14 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingApr 21, 2026, 17:52 UTC

   We are investigating an issue causing delays in processing for some assets. Additionally, the generation of static renditions, masters, and captions may be delayed.

5. investigatingApr 21, 2026, 17:36 UTC

   We are investigating an issue causing delays in processing for some assets.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• 1Password: SSO sign-in failing on some attempts for some usersMajor · Apr 13, 2026, 17:24 UTC
• Snyk: Snyk recurring tests showing slow performanceMinor · Apr 21, 2026, 18:58 UTC
• Intercom: Fin is experiencing issuesMinor · Apr 21, 2026, 23:30 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history