Mux incident: Mux Dashboard unavailable

Affected components

• Mux Dashboard

1. resolvedApr 9, 2026, 15:49 UTC

   This incident has been resolved.

2. monitoringApr 9, 2026, 14:27 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingApr 9, 2026, 14:20 UTC

   We are currently investigating an issue where dashboard.mux.com is unavailable and may be showing an exception when loaded. All Data and Video services aside from dashboard.mux.com are unaffected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OneSignal: Dashboard and API outageCritical · Apr 9, 2026, 14:46 UTC
• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Apr 1, 2026, 19:52 UTC
• Elasticsearch: Connection issue to Kibana via the Cloud UI SSOMajor · Apr 9, 2026, 15:37 UTC
• New Relic: Synthetics ManagerMinor · Apr 9, 2026, 09:51 UTC
• OneSignal: Dashboard - API latency increasesMinor · Apr 9, 2026, 14:20 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history