Critical impactResolvedMedia

Mux outage: Increased error rates for video ingest and playback for on-demand assets

Mux reported this critical-impact incident on its official status page on Oct 3, 2025, 12:55 UTC. It was resolved after 2h 7m.

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Oct 3, 2025, 12:55 UTC
started
Oct 3, 2025, 15:02 UTC
resolved
2h 7m
duration
Critical
impact

Affected components

  • Mux Video - VOD

Timeline

updates from Mux's status page ↗
  1. resolvedOct 3, 2025, 15:02 UTC

    This incident has been resolved.

  2. monitoringOct 3, 2025, 14:27 UTC

    A fix has been implemented and we are monitoring the results.

  3. identifiedOct 3, 2025, 14:11 UTC

    We are continuing to work on a fix for this issue.

  4. identifiedOct 3, 2025, 13:24 UTC

    We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

  5. investigatingOct 3, 2025, 12:55 UTC

    We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history

← Previous: Mux Data monitoring latency (Oct 2, 2025)Next: Mux Player embeds increased error rates (Oct 20, 2025) →
Mux outage on Oct 3, 2025: Increased error rates for video ingest and playback for on-demand assets · APIStatus.watch