Mux incident: Mux Data monitoring latency

Affected components

• Mux Dashboard
• Mux Data - Data Collection

1. resolvedOct 2, 2025, 21:04 UTC

   This incident has been resolved.

2. monitoringOct 2, 2025, 17:06 UTC

   A fix has been implemented and we continue to monitor the results. Customers should see monitoring data and CCV counts return to normal.

3. identifiedOct 2, 2025, 16:46 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingOct 2, 2025, 16:21 UTC

   We are continuing to investigate this issue.

5. investigatingOct 2, 2025, 15:51 UTC

   We are continuing to investigate this issue. Customers affected will see artificially depressed CCV counts and percentages.

6. investigatingOct 2, 2025, 15:23 UTC

   We are investigating an issue where monitoring data is delayed for many customers

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Degraded Video Analytics data freshnessMinor · Sep 22, 2025, 13:38 UTC
• Vimeo: Vimeo Editor Page Intermittently Not LoadingMinor · Oct 1, 2025, 22:02 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history