Mux outage: Mux Player embeds increased error rates

Affected components

• Mux Player - Embeds

1. resolvedOct 20, 2025, 22:04 UTC

   This incident has been resolved.

2. monitoringOct 20, 2025, 18:21 UTC

   We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

3. monitoringOct 20, 2025, 15:12 UTC

   We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

4. monitoringOct 20, 2025, 10:40 UTC

   Recovery continues and service has returned to operational. We will continue to monitor.

5. identifiedOct 20, 2025, 09:54 UTC

   We're seeing signs of recovery, and continue to monitor the service health.

6. identifiedOct 20, 2025, 09:46 UTC

   We are continuing to investigate the issue.

7. identifiedOct 20, 2025, 09:39 UTC

   From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: AI and Create services unavailableCritical · Oct 20, 2025, 07:55 UTC
• Airtable: Airtable is partially unavailableMajor · Oct 20, 2025, 07:25 UTC
• 1Password: Intermittent performance issues with 1Password.comMajor · Oct 20, 2025, 09:05 UTC
• GitBook: Public content not loading or taking longer to loadMajor · Oct 20, 2025, 09:16 UTC
• Convex: Usage info on Convex dashboard is unavailableMajor · Oct 20, 2025, 14:48 UTC
• Upstash: Upstash Console issuesMajor · Oct 20, 2025, 14:52 UTC
• Pusher: MT1 cluster - increased latencyMajor · Oct 20, 2025, 17:26 UTC
• Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.Major · Oct 20, 2025, 17:43 UTC
• Miro: User search degradationMajor · Oct 20, 2025, 17:47 UTC
• Pusher: US3 cluster - major outageMajor · Oct 20, 2025, 18:36 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history