Mux outage: Elevated error rates for video ingest and playback for assets and live streams

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedSep 22, 2025, 21:36 UTC

   This Incident has been Resoled.

2. monitoringSep 22, 2025, 19:25 UTC

   We are continuing to monitor for any further issues.

3. monitoringSep 22, 2025, 18:56 UTC

   Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

4. identifiedSep 22, 2025, 17:40 UTC

   Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

5. investigatingSep 22, 2025, 16:44 UTC

   The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Degraded Video Analytics data freshnessMinor · Sep 22, 2025, 13:38 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history