New Relic incident: Synthetics Irregularities - US Region

Affected components

• Synthetics : US

1. resolvedSep 9, 2025, 15:15 UTC

   Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.

2. monitoringSep 9, 2025, 14:50 UTC

   The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery

3. identifiedSep 9, 2025, 14:15 UTC

   The issue has been identified and our team and working to implement a fix.

4. investigatingSep 9, 2025, 13:14 UTC

   Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.

5. investigatingSep 9, 2025, 12:52 UTC

   We are currently investigating a service interruption impacting our Synthetics checks.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• Confluence: Degraded performance in Confluence and Jira for Microsoft Edge usersMinor · Sep 9, 2025, 10:23 UTC

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history