New Relic incident: Data Irregularities in the US and EU Region

Affected components

• Dashboards : Europe
• Dashboards : US

1. resolvedAug 7, 2025, 15:42 UTC

   Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

2. monitoringAug 7, 2025, 15:25 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedAug 7, 2025, 15:17 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingAug 7, 2025, 15:06 UTC

   Some customers in the US and EU regions may be experiencing delayed golden signal data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

5. investigatingAug 7, 2025, 15:00 UTC

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history