Notion incident: Promotional offers may not apply correctly to subscriptions

1. resolvedSep 3, 2026, 23:46 UTC

   This issue is now resolved.

2. monitoringSep 3, 2026, 15:03 UTC

   The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.

3. investigatingSep 3, 2026, 11:32 UTC

   We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Notion's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Cursor: Investigating service degradationCritical · Sep 3, 2026, 13:41 UTC
• Intercom: Fin failures in Australia regionCritical · Sep 3, 2026, 14:29 UTC
• Elasticsearch: Replication bug causing slow recoveriesMajor · Sep 1, 2026, 08:16 UTC
• Grafana Cloud: High Latency in prod-ap-south-1Major · Sep 3, 2026, 09:32 UTC
• OVHcloud: [GLOBAL][Databases] - MongoDB incident notificationMajor · Sep 3, 2026, 10:18 UTC
• Anthropic: Elevated errors for Claude Sonnet 5Major · Sep 3, 2026, 12:37 UTC
• Anthropic: Elevated errors for multiple modelsMajor · Sep 3, 2026, 13:26 UTC
• Cursor: Elevated errors for Anthropic ModelsMajor · Sep 3, 2026, 14:17 UTC
• Discord: Some servers unavailableMajor · Sep 3, 2026, 14:35 UTC
• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC

How often does Notion have incidents?

Notion reported 21 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 1h 12m. See Notion's uptime and incident history