OVHcloud incident: [GLOBAL][Cloud Databases] - MYSQL Database incident notification

Affected components

• AP-SOUTH-MUM
• BHS
• DE
• EU-SOUTH-MIL
• EU-WEST-PAR
• GRA
• RBX
• SBG
• SGP
• UK
• US-EAST-VA
• US-WEST-OR
• WAW

1. resolvedOct 17, 2026, 18:54 UTC

   We are pleased to inform you that the incident affecting our Cloud Databases offering has been resolved. <b>Start time :</b> 16/10/2026 22:16 UTC <b>End time :</b> 17/10/2026 11:30 UTC <b>Root Cause :</b> This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

2. investigatingOct 17, 2026, 08:48 UTC

   We are currently investigating an incident affecting our Cloud Databases offering, which is causing temporary latency issue in the Global Region. Here are some supplementary details : <b>Start time :</b> 16/10/2026 22:16 UTC <b>Impacted Service(s) :</b> New MySQL services are taking longer than usual to become available. Existing services are not affected. <b>Customers Impact :</b> Customers are temporarily unable to access the new MySQL services. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in OVHcloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does OVHcloud have incidents?

OVHcloud reported 48 incidents in the last 90 days, 33 of them major or critical. A typical incident lasted 3h 5m. See OVHcloud's uptime and incident history