Grafana Cloud incident: Phone call notifications to numbers in Russia and Kazakhstan are blocked

Affected components

• Incident Management and Response (IRM)

1. resolvedOct 19, 2026, 11:39 UTC

   Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

2. investigatingOct 16, 2026, 19:44 UTC

   Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

3. investigatingOct 13, 2026, 21:35 UTC

   Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

4. investigatingOct 13, 2026, 09:23 UTC

   Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

What APIStatus.watch saw

• Oct 15, 2026, 16:15 UTCoperational → partial outage
• Oct 15, 2026, 21:54 UTCpartial outage → operational

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 16 of them major or critical. A typical incident lasted 2h 33m. See Grafana Cloud's uptime and incident history