OVHcloud incident: [GLOBAL][AI & Machine Learning] - AI Endpoint Incident Notification

Affected components

• AI & Machine Learning || AI Endpoint

1. resolvedOct 21, 2026, 12:07 UTC

   We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved. <b>Start time :</b> 21/10/2026 07:00 UTC <b>End time :</b> 21/10/2026 08:04 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

2. monitoringOct 21, 2026, 08:07 UTC

   Service has been fully restored since 21/10/2026 08:04 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 21/10/2026 07:00 UTC <b>Impacted Service(s) :</b> AI Endpoints may have had some performance issues. <b>Customers Impact :</b> Customers may have temporarily experienced slowness when using the AI endpoints. We apologize for any inconvenience caused and appreciate your understanding.

3. investigatingOct 21, 2026, 07:27 UTC

   We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint . Here are some supplementary details : <b>Start time :</b> 21/10/2026 07:00 UTC <b>Impacted Service(s) :</b> AI Endpoints may have some performance issue. <b>Customers Impact :</b> Customers may temporarily experience slowness when using the AI endpoints. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in OVHcloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does OVHcloud have incidents?

OVHcloud reported 48 incidents in the last 90 days, 33 of them major or critical. A typical incident lasted 3h 5m. See OVHcloud's uptime and incident history