OVHcloud outage: [GRA][Compute - Instance] - Compute Instance Incident Notification

Affected components

• GRA1
• GRA11
• GRA3
• GRA4
• GRA5
• GRA7
• GRA9

1. resolvedOct 9, 2026, 12:02 UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. <b>Start time :</b> 09/10/2026 10:23 UTC <b>End time :</b> 09/10/2026 10:37 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

2. investigatingOct 9, 2026, 10:41 UTC

   We are continuing to investigate this issue.

3. investigatingOct 9, 2026, 10:34 UTC

   We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA regions. Here are some supplementary details : <b>Start time :</b> 09/10/2026 10:23 UTC <b>Impacted Service(s) :</b> Some instances in the GRA regions are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified regions. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

What APIStatus.watch saw

• Oct 9, 2026, 10:38 UTCoperational → partial outage
• Oct 9, 2026, 12:03 UTCpartial outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Anthropic: Elevated errors on platform.claude.comMajor · Oct 7, 2026, 13:25 UTC
• Shippo: Elevated error rate on Canada Post Shipment APIMajor · Oct 9, 2026, 08:39 UTC
• CircleCI: Delay in data appearing in UI and APIMajor · Oct 9, 2026, 11:33 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Grafana Cloud: IRM Unable to Send SMS to Thailand, Bangladesh, and Austrian NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Movistar El SalvadorMinor · Oct 6, 2026, 20:59 UTC
• Twilio: SMS Delivery Delays from Twilio to Brisanet BrazilMinor · Oct 7, 2026, 14:02 UTC

How often does OVHcloud have incidents?

OVHcloud reported 49 incidents in the last 90 days, 38 of them major or critical. A typical incident lasted 2h 24m. See OVHcloud's uptime and incident history