Pinecone incident: [SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexes

Affected components

• AWS us-east-1

1. resolvedJul 20, 2026, 18:00 UTC

   This incident has been resolved.

2. identifiedJul 20, 2026, 17:46 UTC

   The issue has been identified and a fix is being implemented.

3. investigatingJul 20, 2026, 16:44 UTC

   We are currently investigating this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pinecone's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Sentry: EU Region Error, Attachment, and Feedback latencyCritical · Jul 20, 2026, 11:11 UTC
• OVHcloud: [GLOBAL][Databases] - Database incident notificationMajor · Jul 20, 2026, 07:48 UTC
• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• Akamai: Application Load Balancer reporting availability issuesMinor · Jul 16, 2026, 04:21 UTC
• OneSignal: Journey / Event Streams/Outbound Data Integrations - delayed processingMinor · Jul 20, 2026, 14:51 UTC
• OneSignal: Issue identified and additional resources being addedMinor · Jul 20, 2026, 16:16 UTC

How often does Pinecone have incidents?

Pinecone reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 15m. See Pinecone's uptime and incident history