Pusher outage: MT1 cluster - increased latency

Affected components

• Channels Dashboard
• Channels REST API
• Channels WebSocket client API
• Channels presence channels

1. resolvedOct 21, 2025, 07:14 UTC

   This incident has been resolved.

2. investigatingOct 20, 2025, 17:26 UTC

   Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pusher's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Convex: Usage info on Convex dashboard is unavailableMajor · Oct 20, 2025, 14:48 UTC
• Upstash: Upstash Console issuesMajor · Oct 20, 2025, 14:52 UTC
• Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.Major · Oct 20, 2025, 17:43 UTC
• Miro: User search degradationMajor · Oct 20, 2025, 17:47 UTC
• Convex: node actions intermittently unavailableMajor · Oct 20, 2025, 19:14 UTC
• Miro: Miro degradedMajor · Oct 20, 2025, 19:41 UTC

How often does Pusher have incidents?

Pusher reported 0 incidents in the last 90 days. See Pusher's uptime and incident history