1Password reported this major-impact incident on its official status page on Oct 20, 2025, 09:05 UTC. It was resolved after 1d 4h.
Right now 1Password is operational. Live 1Password status →
# Incident Postmortem - 1Password Cloud Services Degraded * **Date of Incident:** 2025-10-20 * **Time of Incident \(UTC\):** 07:26:00 - 20:55:00 * **Service\(s\) Affected:** [1Password.com](http://1password.com/) website, Sign in, Access to passwords and other items * **Impact Duration:** 13 hours, 29 minutes ## Summary On October 20, 2025 at 07:26:00 UTC, [1Password.com](http://1password.com/) faced intermittent latency, authentication failures, and degraded service availability due to a major outage at [AWS in the us-east-1 region](https://aws.amazon.com/message/101925/). This was not a security incident and no customer data was affected. As a result, the 1Password server-side application experienced degradation or intermittent failures, affecting up to 50% of traffic in the US region. Complete service restoration occurred in conjunction with AWS’s final mitigations around 18:30 UTC. ## Impact on Customers All US customers accessing 1Password cloud services experienced inter
Amazon Web Services (AWS) reported all services returned to normal operations. This incident has been resolved. We will publish a post-mortem as soon as we complete it.
Amazon Web Services (AWS) continues to observe improved service recovery, and 1Password components that were previously affected are operational. We will continue to monitor performance and provide another update by 9am EDT tomorrow, October 21st.
Amazon Web Services (AWS) continues to observe improved service recovery, and 1Password components that were previously affected appear to be operational. We will continue to monitor performance.
Due to a widespread outage affecting Amazon Web Services (AWS), customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. Components that were previously affected appear to be operational. Our engineering teams are actively working with AWS to restore full functionality. We’ll continue to share updates as more information becomes available.
Due to an upstream provider outage impacting 1Password, customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. For updates on the upstream provider outage, follow here: https://health.aws.amazon.com/health/status
We are continuing to work on a fix for this issue.
Due to an upstream provider outage impacting 1Password, customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. For updates on the upstream provider outage, follow here: https://health.aws.amazon.com/health/status
Customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers.
We are currently investigating this issue.
Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history