RevenueCat incident: Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data

Affected components

• Charts
• Overview

1. resolvedNov 4, 2025, 22:53 UTC

   We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel.

2. monitoringNov 3, 2025, 20:12 UTC

   We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours.

3. identifiedNov 3, 2025, 17:12 UTC

   We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in RevenueCat's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does RevenueCat have incidents?

RevenueCat reported 10 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 2h 20m. See RevenueCat's uptime and incident history