SendGrid incident: SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

Affected components

• SMS, Latin America

1. resolvedOct 15, 2026, 16:38 UTC

   The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

2. investigatingOct 15, 2026, 14:25 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigatingOct 15, 2026, 13:24 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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