SendGrid incident: Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers

Affected components

• Voice, Europe

1. resolvedOct 15, 2026, 23:11 UTC

   The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.

2. monitoringOct 15, 2026, 21:07 UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 15, 2026, 20:15 UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 15, 2026, 19:10 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 15, 2026, 18:08 UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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