SendGrid incident: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers

Affected components

• Voice, Europe

1. resolvedOct 19, 2026, 15:21 UTC

   The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.

2. monitoringOct 19, 2026, 14:08 UTC

   We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingOct 19, 2026, 12:47 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigatingOct 19, 2026, 12:38 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigatingOct 19, 2026, 10:45 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingOct 19, 2026, 10:26 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 19, 2026, 09:44 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. investigatingOct 19, 2026, 09:11 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 459 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history