Minor impactOngoingCommunication

SendGrid incident: SMS Delivery Delays from Twilio to Surf Telecom Brazil

SendGrid reported this minor-impact incident on its official status page on Oct 23, 2026, 03:51 UTC. It has not been marked resolved yet.

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Oct 23, 2026, 03:51 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • SMS, Latin America

Timeline

updates from SendGrid's status page ↗
  1. investigatingOct 23, 2026, 04:56 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  2. investigatingOct 23, 2026, 03:51 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history

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