SendGrid incident: Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

Affected components

• Voice, Europe

1. resolvedOct 5, 2026, 13:51 UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.

2. monitoringOct 5, 2026, 11:50 UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 5, 2026, 11:43 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 5, 2026, 10:37 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 5, 2026, 10:33 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 367 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history