SendGrid incident: Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers

Affected components

• Voice, Latin America

1. resolvedOct 24, 2026, 03:43 UTC

   The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.

2. monitoringOct 24, 2026, 01:41 UTC

   We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingOct 23, 2026, 23:29 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 23, 2026, 22:26 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• Twilio: Voice Call Post Dial Delay from Twilio Phone Numbers to ChileMinor · Oct 23, 2026, 14:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica NicaraguaMinor · Oct 23, 2026, 16:19 UTC

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