SendGrid incident: SMS Delivery Delays from Twilio to Claro Costa Rica

Affected components

• SMS, Latin America

1. monitoringOct 24, 2026, 13:53 UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

2. monitoringOct 24, 2026, 11:41 UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 24, 2026, 09:03 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. identifiedOct 24, 2026, 05:03 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identifiedOct 24, 2026, 02:51 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedOct 24, 2026, 01:51 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. investigatingOct 24, 2026, 00:48 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in IndiaMinor · Oct 21, 2026, 16:32 UTC
• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMinor · Oct 22, 2026, 17:01 UTC
• Twilio: Voice Call Post Dial Delay from Twilio Phone Numbers to ChileMinor · Oct 23, 2026, 14:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica NicaraguaMinor · Oct 23, 2026, 16:19 UTC
• Twilio: SMS Delivery Failures from Twilio to Multiple Networks in South AfricaMinor · Oct 23, 2026, 19:46 UTC

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