SendGrid incident: Flex Agent Copilot Note Generation Issues

Affected components

• Flex Agent Copilot

1. resolvedOct 29, 2026, 05:20 UTC

   This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

2. investigatingOct 29, 2026, 03:50 UTC

   We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.

What APIStatus.watch saw

• Oct 29, 2026, 02:55 UTCunknown → operational
• Oct 29, 2026, 03:00 UTCoperational → unknown
• Oct 29, 2026, 03:10 UTCunknown → operational
• Oct 29, 2026, 03:20 UTCoperational → unknown
• Oct 29, 2026, 03:44 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United StatesMinor · Oct 26, 2026, 20:57 UTC
• Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Brazil Phone Numbers and Multiple Networks in BrazilMinor · Oct 26, 2026, 23:55 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Tailscale: Funnel hostnames not resolving in public DNSMinor · Oct 27, 2026, 14:16 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Oct 27, 2026, 21:31 UTC
• Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in IndonesiaMinor · Oct 28, 2026, 12:14 UTC
• Zoom: Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US RegionMinor · Oct 28, 2026, 14:31 UTC

How often does SendGrid have incidents?

SendGrid reported 508 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 9m. See SendGrid's uptime and incident history