Zoom incident: Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region

Affected components

• Zoom Quality Management

1. resolvedOct 29, 2026, 07:06 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringOct 29, 2026, 03:19 UTC

   The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedOct 29, 2026, 02:58 UTC

   Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. identifiedOct 28, 2026, 20:33 UTC

   Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

5. identifiedOct 28, 2026, 14:31 UTC

   We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

• Oct 28, 2026, 18:10 UTCoperational → unknown
• Oct 28, 2026, 18:15 UTCunknown → operational
• Oct 28, 2026, 19:35 UTCoperational → unknown
• Oct 28, 2026, 19:39 UTCunknown → operational
• Oct 28, 2026, 22:05 UTCoperational → unknown
• Oct 28, 2026, 22:09 UTCunknown → operational
• Oct 29, 2026, 01:35 UTCoperational → unknown
• Oct 29, 2026, 01:40 UTCunknown → operational
• Oct 29, 2026, 02:00 UTCoperational → unknown
• Oct 29, 2026, 02:05 UTCunknown → operational
• Oct 29, 2026, 02:15 UTCoperational → unknown
• Oct 29, 2026, 02:35 UTCunknown → operational
• Oct 29, 2026, 03:00 UTCoperational → unknown
• Oct 29, 2026, 03:05 UTCunknown → operational
• Oct 29, 2026, 03:25 UTCoperational → unknown
• Oct 29, 2026, 03:30 UTCunknown → operational
• Oct 29, 2026, 03:35 UTCoperational → unknown
• Oct 29, 2026, 03:40 UTCunknown → operational
• Oct 29, 2026, 07:35 UTCoperational → unknown
• Oct 29, 2026, 07:40 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Sanity: Studio, Dashboard, Content Agent, & Manage timeoutsCritical · Oct 28, 2026, 11:49 UTC
• GitHub: Disruption with some Copilot servicesCritical · Oct 28, 2026, 14:12 UTC
• Vimeo: Delays processing new video uploadsCritical · Oct 28, 2026, 19:57 UTC
• Mux: Elevated Mux Video ErrorsCritical · Oct 28, 2026, 23:42 UTC
• Shippo: DPD UK Service DegradationMajor · Oct 28, 2026, 15:30 UTC
• Datadog: Metrics query are disruptedMajor · Oct 28, 2026, 16:10 UTC
• Cursor: Multiple services degradedMajor · Oct 28, 2026, 21:15 UTC
• Shippo: La Poste Service DegradationMajor · Oct 28, 2026, 23:00 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC

How often does Zoom have incidents?

Zoom reported 33 incidents in the last 90 days. A typical incident lasted 1h 55m. See Zoom's uptime and incident history