SendGrid incident: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Turkey

1. resolvedAug 18, 2026, 06:06 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey are operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history