SendGrid incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia

1. resolvedAug 16, 2026, 00:35 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Colombia are operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Supabase: Project access, updating and creation impacted in us-east-2Critical · Aug 14, 2026, 09:31 UTC
• Snowflake: INC20000157Critical · Aug 14, 2026, 15:19 UTC
• Snowflake: INC20000158Critical · Aug 14, 2026, 17:29 UTC
• Elasticsearch: Increased error rates for microsoft-multilingual-e5-largeMajor · Aug 13, 2026, 08:32 UTC
• Discord: Issue with establishing a callMajor · Aug 14, 2026, 06:09 UTC
• Elasticsearch: Elasticsearch 9.5.1: false-positive matches in certain boolean queriesMajor · Aug 14, 2026, 09:22 UTC
• Sanity: Elevated API and API CDN ratesMajor · Aug 14, 2026, 14:46 UTC
• OVHcloud: [GRA5/GRA9/GRA11][Compute - Instance] - Some instances incident notificationMajor · Aug 14, 2026, 15:26 UTC
• OVHcloud: [GRA11][Storage] - File storage incident notificationMajor · Aug 14, 2026, 16:07 UTC
• Anthropic: Service disruption on Claude servicesMajor · Aug 14, 2026, 20:30 UTC

How often does SendGrid have incidents?

SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history