Minor impactOngoingCommunication

SendGrid incident: Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines

SendGrid reported this minor-impact incident on its official status page on Nov 2, 2026, 05:41 UTC. It has not been marked resolved yet.

Right now SendGrid is operational. Live SendGrid status →

🔔 Get alerted when SendGrid has issuesFree · email alerts · no credit card
Nov 2, 2026, 05:41 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • Voice, APAC
  1. identifiedNov 2, 2026, 14:58 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  2. identifiedNov 2, 2026, 08:49 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  3. identifiedNov 2, 2026, 06:43 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identifiedNov 2, 2026, 05:42 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. investigatingNov 2, 2026, 05:41 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 498 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 7m. See SendGrid's uptime and incident history