SendGrid incident: SMS Delivery Delays from Twilio to Claro Dominican Republic

Affected components

• SMS, Latin America

1. resolvedNov 6, 2026, 21:10 UTC

   The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.

2. monitoringNov 6, 2026, 19:08 UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 6, 2026, 18:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 6, 2026, 17:31 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingNov 6, 2026, 17:24 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC
• Grafana Cloud: October usage report visualization issueMinor · Nov 3, 2026, 22:00 UTC

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