SendGrid incident: SMS Delivery Failures from Twilio to MTN Nigeria

Affected components

• SMS, Middle East & Africa

1. resolvedNov 9, 2026, 05:20 UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

2. monitoringNov 9, 2026, 03:19 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 9, 2026, 01:15 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 9, 2026, 00:03 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingNov 8, 2026, 23:19 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Cloudflare: Spectrum Availability Issue in PhoenixMinor · Nov 7, 2026, 00:59 UTC
• Shopify: Some merchants encountering error messages within their admins or on checkout pagesMinor · Nov 7, 2026, 01:02 UTC

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