SendGrid incident: SMS Delivery Failures from Twilio to Orange Sierra Leone

Affected components

• SMS, Middle East & Africa

1. identifiedNov 12, 2026, 07:49 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2. identifiedNov 12, 2026, 05:48 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 12, 2026, 04:48 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingNov 12, 2026, 04:46 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigatingNov 12, 2026, 02:43 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingNov 12, 2026, 01:43 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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SendGrid reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See SendGrid's uptime and incident history