Shippo outage: Elevated error rate on ontrac Transaction API

Affected components

• OnTrac

1. resolvedSep 18, 2026, 15:47 UTC

   This incident has been resolved.

2. investigatingSep 18, 2026, 15:27 UTC

   We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

What APIStatus.watch saw

• Sep 18, 2026, 15:30 UTCoperational → degraded
• Sep 18, 2026, 15:50 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Telnyx: SMS Delivery — Encoding Issues on Outbound Messages to T-MobileMinor · Sep 15, 2026, 21:57 UTC
• Notion: Some connected content results unavailable in Notion AIMinor · Sep 17, 2026, 14:07 UTC
• Snyk: Snyk Daily Recurring Tests DelayedMinor · Sep 18, 2026, 06:40 UTC
• Expo: Elevated queue times for Android Builds, Submissions, and WorkflowsMinor · Sep 18, 2026, 12:43 UTC

How often does Shippo have incidents?

Shippo reported 45 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 2h 31m. See Shippo's uptime and incident history