Shippo incident: Elevated errors on FedEx rating and label purchase

Affected components

• FedEx

1. resolvedSep 3, 2026, 10:30 UTC

   This incident has been resolved.

2. investigatingSep 3, 2026, 05:06 UTC

   FedEx's IT teams are actively working on the issue and continuing to investigate the root cause. At this time, we do not have any additional updates or an estimated timeline for resolution. As soon as I receive any new information, I will share it with you right away.

3. investigatingSep 2, 2026, 17:31 UTC

   We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected. We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Shippo have incidents?

Shippo reported 45 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 2h 31m. See Shippo's uptime and incident history