Shippo outage: Elevated error rate on DHL express Shipment API

Affected components

• DHL Express

1. resolvedOct 11, 2026, 11:06 UTC

   This incident has been resolved.

2. investigatingOct 11, 2026, 08:53 UTC

   Hi Team, we are currently observing an elevated error rate on DHL express's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to DHL express and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Shippo have incidents?

Shippo reported 87 incidents in the last 90 days, 58 of them major or critical. A typical incident lasted 2h 14m. See Shippo's uptime and incident history