Major impactResolvedE-commerce

Shopify outage: Checkout completion delayed for some stores

Shopify reported this major-impact incident on its official status page on Jan 25, 2020, 20:05 UTC. It was resolved after 11 min.

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Jan 25, 2020, 20:05 UTC
started
Jan 25, 2020, 20:16 UTC
resolved
11 min
duration
Major
impact

Affected components

  • API & Mobile
  • Admin
  • Checkout
  • Point of Sale
  • Reports and Dashboards
  • Storefront
  • Support
  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedJan 25, 2020, 20:16 UTC

    This incident has been resolved.

  2. monitoringJan 25, 2020, 20:11 UTC

    A fix has been implemented and we are monitoring the results.

  3. investigatingJan 25, 2020, 20:05 UTC

    We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

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Shopify outage on Jan 25, 2020: Checkout completion delayed for some stores · APIStatus.watch