Major impactResolvedE-commerce

Shopify outage: UPS shipping rates not available at checkout

Shopify reported this major-impact incident on its official status page on Nov 14, 2019, 06:06 UTC. It was resolved after 23 min.

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Nov 14, 2019, 06:06 UTC
started
Nov 14, 2019, 06:29 UTC
resolved
23 min
duration
Major
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedNov 14, 2019, 06:29 UTC

    This incident has been resolved.

  2. monitoringNov 14, 2019, 06:07 UTC

    We are continuing to monitor for any further issues.

  3. monitoringNov 14, 2019, 06:06 UTC

    Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Some stores unable to purchase UPS shipping labels. (Nov 14, 2019)Next: No packing slips are being served (Nov 15, 2019) →
Shopify outage on Nov 14, 2019: UPS shipping rates not available at checkout · APIStatus.watch